Returns

All goods must be unworn and still contain labels. Customers wishing to return goods outside the 7 day period however within 28 days will be offered an exchange on all unworn items. All items must be returned with a valid receipt to the location of purchase .

Sale, reduced items sold or items sold at events

Exchanges will be offered for all Sale items or items sold at events when returned within a 28 day period. Items purchased should be returned with a valid receipt and all items must be unworn and contain labels. For all website and events returns please ensure full contact details are included and reason for the return. Returns should be sent to Girlsbike2, 52 Walsworth Road, Hitchin, Herts, SG4 9SX.

Although GirlsBike2 are confident that their goods are of the highest quality, in an event of a faulty item, GirlsBike2 will liaise with the manufacturers to repair any damaged items returned within 28 days of purchase.

All helmets purchased via retail and web outlets are non returnable unless faulty. This is a standard industry wide policy and is designed to protect customers.

Payment
In order to ensure security when paying via the website, GirlsBike2 use a third party payment processing company called Protx. Protx use 128-bit encryption to ensure that the information you are sending is safe and secure, and can not be read by other online users. Information is also stored in a heavily encrypted database that is protected by multiple government approved firewalls, which therefore provides a high level of security.

Usage problems with site
If you should find that you are having problems using the site then please dont hesitate to contact us at enquiries@girlsbike2.com.

However, if you are finding that when you add items to the basket, that your basket still shows as being empty, then you do not have cookies enabled. If you are using Internet Explorer you can use either of the following examples.

If you wish to block all other cookies other than session cookies which the site uses, take the following steps:

Go to Tools > Internet Options > Privacy > Advanced > Tick override box > then disable 3rd party and first party cookies but tick box for session cookies > then click OK

If you wish to allow cookies for just GirlsBike2, then take the following alternative steps:

Go to Tools > Internet Options > Privacy > Underneath 'settings' box is a 'website' box > Click edit > enter www.girlsbike2.com and click allow > then repeat the process for www.girlsbike2.co.uk and click allow > then click OK